Shipping policy
Thank you for supporting Soul Warrior Collective, a small family-run crystal and holistic lifestyle store based in Mildura, Victoria.
We take great care in packaging your order so it arrives safely and with positive energy.
Processing Time
Orders are usually processed within 1–3 business days after payment has been received.
During busy periods such as sales, holidays, or market weekends, processing times may be slightly longer.
Shipping Within Australia
We ship Australia wide using trusted postal services.
Estimated delivery times:
• Standard Shipping: 3–8 business days
• Express Shipping: 1–3 business days
Shipping times may vary depending on your location and postal services.
Free Shipping
We offer FREE standard shipping on all orders over $150 Australia wide.
International Shipping
We proudly ship selected products worldwide.
International shipping rates are calculated at checkout based on your location and the weight of your order
Please note that some larger, heavy, or fragile items (including salt lamps and other oversized products) are not available for international shipping due to shipping restrictions.
Estimated delivery times vary by destination and customs processing. While we aim to dispatch all orders promptly, we cannot guarantee delivery timeframes once an order has been shipped.
Any customs duties, import taxes, or additional fees charged by your country are the responsibility of the customer.
If you’re unsure whether an item can be shipped internationally, please contact us before placing your order and we’ll be happy to help.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can follow your parcel’s journey.
Packaging
Your items will be carefully wrapped and packaged to protect fragile crystals and products during transit.
Whenever possible, we use eco-friendly or recyclable packaging materials.
Lost or Delayed Parcels
Once a parcel has been shipped, Soul Warrior Collective is not responsible for delays caused by postal carriers or circumstances outside of our control.
If your parcel appears to be lost or significantly delayed, please contact us and we will assist in lodging an enquiry with the postal carrier.
Incorrect Shipping Details
Please ensure that your shipping address is correct when placing your order.
Soul Warrior Collective cannot be responsible for parcels sent to an incorrect address provided at checkout.
Local Pickup
Local customers may select in-store pickup from our Mildura store when available. You will be notified when your order is ready for collection.
Local Delivery
Free local delivery within 20km of Mildura
Questions
If you have any questions about shipping, please contact us:
Soul Warrior Collective
Mildura, Victoria
Email: soulwarriorcollective@outlook.com